What happens when a customer doesn’t accept the product because of the delay in delivery?
If a customer refuses to accept an order because of a delay in delivery, we tend to explain it through different channels like an email or a call.
If the customer is adamant, the delivery is marked as RTO.
Note: If you feel that we missed out on something then, please let us know at firstname.lastname@example.org and we’ll definitely put it up here.
Placing orders on vfulfill
Now that you have taken all the necessary actions to manage your orders in our dashboard, it is time for you to understand how you can quickly start placing orders by the following stepwise journey. Step 1: Once you are in Open Orders, the first step ...
Will I be informed about the delay in order deliveries?
We have a real-time shipment tracking feature within the vFulfill dashboard for you to monitor your orders and do not give out intimation alerts for every delayed order. However, if deliveries are getting impacted for any unprecedented reasons like ...
Managing all your orders in vFulfill
With vFulfill dashboard, we have made it extremely easy for you to manage all your orders from a single place. With this guide, you will have a complete understanding of how you can manage all your best possible way. To begin with, you have 3 ...
Cancellation of verified orders
1. Can I cancel Verified Orders? Yes, cancellation is available but only limited until the order is not packed in our facility. Once, the order is packed, we do not provide a cancellation option and the order would be considered as a ...
In case of Non-Delivery, how do I ensure shipment redelivery?
If a customer doesn’t receive the order, due to unaccounted reasons like unavailability, etc., you would obviously want to reattempt delivery. Once the order is returned, it comes under the NDR panel into your dashboard and you have 24 hours to take ...