With this guide, you will have a complete understanding of how you can manage all your best possible way.
To begin with, you have 3 sub-sections under the ‘Orders’ tab :
1. Open Orders
These are all the ‘Open Orders’ that you have received on your Shopify store - on which any action has not been taken yet.
This simply means that these orders are ready to be Verified & Ordered to vFulfill - however you have to select them & place the orders manually to us to be able to start the fulfillment process.
These are your ‘In-Processing orders’ which you have verified & forwarded to vFulfill and the fulfillment process has been started on them. As the process progresses, the status of these orders can be tracked from the system.
3. All Orders
These are all your orders which you have received on your Shopify store. It includes from your fresh orders, to cancelled, to verified, to non serviceable, on-hold orders, etc.
Now that you have understood the basics of what each sub-sections contains, here is a stepwise journey that we recommend you to manage your orders on a daily basis :
Step 1: Open ‘All Orders’ tab & take necessary actions.
Step 2: Manage your orders basis your ‘vFulfill Order Status’ filter.
You can find the ‘vFulfill Order Status’ filter right above all your orders. There are 8 types of filter in there:
Open: Under this filter, you’ll find all your orders on which no action has been taken yet.
Verified: Under this filter, you’ll find all your orders that you have verified from your customer.
Verified & Ordered: Under this filter, you’ll find all your orders which you have forwarded to vFulfill.
Do not Fulfill: Under this filter, you’ll find all your orders which you do not want to fulfill through us.
On Hold: Under this filter, you’ll find all your orders which are on hold for some reason or the other.
Cancelled: Under this filter, you’ll find all your orders which you have cancelled.
Not Linked: Under this filter, you’ll find all your orders which are not linked to vFulfill.
Not Serviceable: Under this filter, you’ll find all your orders which are not serviceable
Step 3: Apply the ‘Not-Serviceable’ filter and sort all your not serviceable orders then after.
For such orders - you can arrange the fulfillment on your own, since these orders lie in non-serviceable zones.
However, we recommend that you cancel all your not serviceable orders to avoid any hassle.
Step 4: Apply the ‘Not Linked’ filter and sort all the not linked orders then after.
Now that you have received orders on an unlinked product, we recommend that - to fulfill the same - you first link it with vFulfill, here is how you can do the same.
Step 5: Apply the ‘On Hold’ filter and sort all the on hold orders then after.
We recommend that you take the required actions on these orders and verify them to vFulfill so that we can start with the fulfillment of these orders.
In case you want to get more clarity on the nature of orders - we recommend that you filter down the orders on basis of the Payment Status, Fulfillment Status and Shipment Status filters.
You can find these filters right above all your orders. You can also filter the orders by date.
Let’s say, you want to see the orders for the last week, then you can put the filter for that particular date range and you’d find all your orders between that period listed below.
Note: If you feel that we missed out on something then, please let us know at email@example.com and we’ll definitely put it up here.