Frequently Asked Questions (FAQs)
Do the products come with a warranty or guarantee?
No, but vFulfill does have a 7-day return/ exchange policy where If you have valid proof that the product was shipped with a defect then please stay rest assured - we will cater to your request. Note: If you feel that we missed out on something ...
How is Dropshipping different in India?
Dropshipping in India is done differently from how it happens around the world in the sense that in the Indian Dropshipping scenario, the very essence of dropshipping is lost since most e-commerce giants in India do ‘stockshipping’ rather than ...
Who is Dropshipping for?
Dropshipping is a pretty great business model for a first-timer who is just dipping their toes into the online business world. There are types of entrepreneurs for whom the drop-shipping model will work well: Validating Entrepreneur Budget ...
Why should I consider Dropshipping?
Dropshipping stands out from the standard e-commerce supply chain model, it offers a no. of benefits over the standard model. Here’s how: It’s easy to set up The cost of setting up your Dropshipping business is very minimal No up-front inventory ...
Do I need to register as a business entity to dropship?
Yes, it is important to register as an individual business (sole proprietor)/ business entity and follow all the legalities of starting a business as it offers many benefits. Business registration helps: In creating a brand name in the market. ...
Is Dropshipping Legal business for an Indian Store Owner?
Yes, dropshipping is absolutely legal. Dropshipping at its simplest definition is just a form of order fulfillment where the supplier handles sourcing, preparation, packaging, and shipping of the orders. All you need to do is register under the ...
Is Dropshipping a profitable business in India?
Yes, dropshipping is a profitable business that can earn you decent profits with very low upfront investment minus the hassle of maintaining inventory. Here are some reasons as to why: Cost per Acquisition (CPA) of a customer is lower in India ...
What happens when a customer doesn’t accept the product because of the delay in delivery?
If a customer refuses to accept an order because of a delay in delivery, we tend to explain it through different channels like an email or a call. If the customer is adamant, the delivery is marked as RTO. Note: If you feel that we missed out on ...
What happens if the delivery time exceeds than promised?
In case the delivery time exceeds, we follow a standard practice: We first identify the point of delay in the entire process As a second step, check with our partners in China & India to understand the cause of the delay. Based on the outcome, we ...
Is there a refund policy for delayed deliveries?
It totally depends on a case-to-case basis and we follow standard practice in case of delivery delays where: We first identify the point of delay in the entire process As a second step, check with our partners in China & India to understand the ...
What happens to an undelivered product?
As a part of the standard practice, it is Returned-To-Origin (RTO). You can read more about Return-to-Orign (RTO) here If you still have questions, request you to kindly reach us out at support@vFulfill.io Note: If you feel that we missed out on ...
What happens if the product is stolen during shipment?
In such a case, we will credit the vF cost associated with the product into your vFulfill wallet within 6-7 business days from the date of the incident registration. Please note: The only liability of vFulfill to you is the cost that you have paid to ...
Will I be informed about the delay in order deliveries?
We have a real-time shipment tracking feature within the vFulfill dashboard for you to monitor your orders and do not give out intimation alerts for every delayed order. However, if deliveries are getting impacted for any unprecedented reasons like ...
Cancellation of verified orders
1. Can I cancel Verified Orders? Yes, cancellation is available but only limited until the order is not packed in our facility. Once, the order is packed, we do not provide a cancellation option and the order would be considered as a ...
Can vFulfill just help me with the order deliveries if I already have an online store and a manufacturing unit?
Yes, vFulfill can help you with shipment processing and delivery but since it falls into a different category of fulfillment the pricing would be different from the normal vFulfill pricing standards. To further discuss the pricing we request you to ...
Does vFulfill deliver to remote locations?
Yes, vFulfill does deliver to remote locations across the country. However, there is a set of PIN Codes that we have identified as non-serviceable. Request you to download the list of non-serviceable PIN Codes from here. Note: If you feel that we ...
Not a registered entity in India, How can I get my KYC done?
If you are not a registered entity in India, there is no need to worry at all. You can get your KYC verified, but we would require the following details: Passport Bank Details Details used for verification and authorization in your country And ...
How long does the withdrawn amount take to reflect in my bank account?
The process usually takes 4-5 business days. This is something we advise but however, the amount can reflect before that. Note: If you feel that we missed out on something then, please let us know at support@vfulfill.io and we’ll definitely put it up ...
Is there a limit to how much money I can withdraw from vFulfill’s wallet?
No, there is no limit on how much you can withdraw from your vFulfill wallet provided you have sufficient balance in your account wallet. However, we advise you to maintain some balance in case you might have to place an order at vFulfill. Note: If ...
Do I get an account manager to address my customer queries?
It totally depends on the certain metrics that we follow here at vFulfill. Account Managers are currently being assigned to key accounts with high order volumes. However, don’t worry If you do not fall into the category. We at vFulfill take care of ...
Can I also fulfill prepaid orders via vFulfill?
Yes, absolutely. You can fulfill prepaid orders via vFulfill. Since vFulfill’s dropshipping ecosystem takes care of shipping and logistics apart from cash collection and remittance. All your prepaid orders fulfillment will follow the same process ...
Does vFulfill only support COD orders?
That is not true, vFulfill enables you to dropship effectively and efficiently. As a store owner, you have the full liberty to accept any or all modes of payment for the orders that Shopify platform supports. Note: If you feel that we missed out ...
Why is vFulfill charging me more than AliExpress?
While we at vFulfill do claim to provide prices cheaper than AliExpress. But there are times when prices go higher than AliExpress. We believe this happens because: AliExpress is an online marketplace like Amazon where you can find anything that you ...
Are products with high-shipping charges worth ordering?
Yes, but It totally depends on whether you are willing to take that risk. However, we advise you to follow certain criteria while selecting the product that you wish to sell via dropshipping in India. We recommend you select a niche product that is ...
Why is shipping charges more than the product cost? Is there a way to resolve it?
Shipping costs are higher than the product costs only in select cases, which totally depends on the length, breadth, and height of the product plus either the volumetric or dead weight. Alternatively, the shipping charges are higher when we receive a ...
Why can’t I login into vFulfill?
Although it is rare but sometimes certain things can interfere with your ability to log in to your vFulfill account. There may be a problem with your login credentials or account status. There are a couple of steps you can follow : Make sure you ...
Is my data secure with vFulfill?
Yes, your data is 100% secure with vFulfill. At vFulfill - the safety of your business is our priority and we take this very seriously. We strictly follow data security parameters and your data is kept fully confidential at all times. Note: If you ...
How are customs taken care of in case of cross-border delivery?
When we say we take care of everything else for you. We mean it! vFulfill takes care of customs for you. vFulfill has got you completely covered and hence we take care of customs for you in a way that you wouldn’t even have to pay for customs. ...
In case of Non-Delivery, how do I ensure shipment redelivery?
If a customer doesn’t receive the order, due to unaccounted reasons like unavailability, etc., you would obviously want to reattempt delivery. Once the order is returned, it comes under the NDR panel into your dashboard and you have 24 hours to take ...
Price range of the products in vFulfill?
vFulfill mostly provides the same or lower price range than offered on AliExpress. However, in rare occurrences, the prices may fluctuate. Price fluctuations mostly happen on the basis of some external factor i.e., availability and demand of the ...
What are the categories vFulfill caters to?
vFulfill deals with a range of products across different categories. It basically caters to all the categories which are legally permissible in India Note: If you feel that we missed out on something then, please let us know ...
Does vFulfill integrate with other eCommerce platforms as well?
For now, vFulfill only integrates with Shopify however, you would soon be able to integrate vFulfill with other eCommerce platforms as well. Note: If you feel that we missed out on something then, please let us know at support@vfulfill.io and we’ll ...
How does billing in vFulfill work?
vFulfill by default has a virtual wallet in your account. This wallet is common to one organization even when there are multiple Shopify stores. The wallet is used to place orders at vFulfill. To be able to place orders at vFulfill you need to first ...
As a store owner, can I fulfill orders outside India or USA via vFulfill?
vFulfill’s current operations focus on the Indian as well as the US market with a mission to enable store owners like yourself in the Indian and US market. vFulfill does not cover territories outside India or USA at the moment. However, enabling you ...
I am starting up with vFulfill. How is it Priced?
Well, vFulfill is absolutely a free platform. The only time you pay us is for the orders that you decide to process through vFulfill. Note: If you feel that we missed out on something then, please let us know at support@vfulfill.io and we’ll ...
How does vFulfill work?
vFulfill works as your partner to enable you to do profitable dropshipping in India on the COD model. With vFulfill, all you need to do is simply focus on what matters the most which are - ‘Marketing’ and ‘Getting the Orders’ and then, vFulfill will ...
What is vFulfill
vFulfill is a dropshipping fulfillment solution to enable e-commerce in India on Cash-On-Delivery (COD), without having to hold any inventory or worry about managing returns. vFulfill was started with a vision to enable dropshipping in India the way ...
How soon can I get access to vFulfill?
Once you request access to vFulfill, our team does an initial screening based on the metrics we follow here. We analyze the questions that you answered and share a special sign-up link. The timeline to getting a vFulfill sign-up link varies between ...
What is Dropshipping?
Dropshipping is a simple yet effective business model that enables a store owner to sell products without actually manufacturing, stocking, or shipping the product. In other words, it helps the store owner to operate in the e-commerce space, Without ...